Synderesis · Customer agent
Setup
Sign in to manage your agent
You do not need a developer API key for the website chat. Sign in with your Synderesis account, then create a public site key here.
No API key on your website. Visitors only use a
Sign in / create account
pk_live_… site key. Never paste a syn_… secret into WordPress or your theme.After signing in, come back to this page (or we will return you here if the account page supports it).
Website support agent
Set up customer support chat
Guided setup for webmasters. No coding required beyond a one-line install (or the WordPress plugin).
1 Create Name and handoff email
2 Add knowledge Hours, shipping, returns
3 Test Ask a real customer question
4 Install WordPress plugin or snippet
Tip: While testing, set allowed websites to
*. Before go-live, change it to your real site (e.g. https://www.yoursite.com).
Full guide: customer setup guide.
Your agents
Each agent has its own FAQ, site key, and embed snippet.
Step 1 — Create
Agent
Copy your public site key now
Shown once for security. You can rotate later if lost. This is not an API key.
Advanced settings and diagnostics
Step 2 — Add knowledge
Paste plain text. The agent only answers from this — it should not invent policies.
Diagnostics and danger zone
Coverage (what visitors ask)
Questions with weak FAQ matches — expand your knowledge when you see repeats.
Visitor messages (escalations)
When someone asks for a person or leaves a message, it appears here.